Practical implications So, what are the practical implications, for organizations to HPEX Scorecard achieve success? ƒƒEX now has a definition. Until now, EX was poorly defined. Our model above provides an industry standard for understanding EX. ƒƒEX is a business issue and needs to be managed. Because EX has such a significant impact on sustained financial success, it cannot be left unmanaged. That makes it a leadership responsibility. ƒƒEX should be THE guiding construct for human capital. Because of the profound impact of EX on an organization’s success, no significant change in an organization should ƒƒFree the spirit of employees. What really starts to define be made without considering the impact on the employee high-performance organizations is their ability to free the experience. spirit of employees by giving them voice, allowing them to ƒƒEX can be assessed. Our model allows us to move from bring their full selves to work in an inclusive environment, just talking about EX to true assessment, with a diagnostic building their capabilities and helping them work across that we know predicts financial performance. We create boundaries. scorecards for clients, which give a rich play back of their ƒƒTransforming your organizational mindset will bring EX, allowing them to establish priorities for change. the biggest gains. The most profound change though ƒƒWorkplace essentials alone will not drive change. comes through a transformation of mindset—inspiring The research makes very clear that, because of the your organization around your purpose, driving agility and ubiquity of focus on compensation, supervision, setting innovation to be ahead of the market, helping your people clear goals and organizing work, employees’ experience of achieve their potential and building a trusting leadership the workplace essentials does not vary a great deal from environment. The fact that so few organizations do this one organization to the next. They are necessary table well suggests it is hard. But it is the ultimate magic key to stakes and there are risks and costs for not getting them unlocking high performance. right. But workplace essentials alone will not significantly impact your ability to achieve high performance. It is interesting then that they are the preserve of so much leadership attention and investment. Authors Stephen Young Patrick Kulesa Global Practice Leader, Global Research Director, Employee Insights Employee Insights 7 willistowerswatson.com