Breakthrough Research

Breakthrough research: Identifying the factors that make a high-performance employee experience (HPEX) The world’s leading organizations are increasingly focusing on employee experience (EX). The fundamental belief is that EX sits at the heart of delivering an exceptional customer experience and, in theory at least, superior financial performance. But to date, there has been a lack of robust definition of EX, or any reliable research to identify how it relates to organizational performance. So, we set out to do two things: first, develop an evidence-based model of EX, which identifies the factors that matter the most; and second, establish whether EX is predictive of business performance. 1 willistowerswatson.com