Our future of work solutions address how, where and by In the future of work, the primary impacts on whom work gets done, including by robotics and AI. They talent include shifting skills, the rise of the gig connect the requirements for work, culture and values with new ways of working and drivers of engagement for all of economy and contingent workforce, and an an organization’s talent: employees, free agents and increasing focus on work versus jobs. part-time workers. Moreover, with the use of automation expected to double Finally, our research has shown that automation affects tasks, over the next three years, our future of work solutions equip not jobs. As AI and robotics begin to proliferate within our organizations with a clear course of action enabling them to organizations, companies need to deconstruct jobs into tasks, lead through the change. We’ve helped dozens of complex redeploy them to the most optimal means — whether that is global organizations to chart a new course, tackling their robotic process automation, AI, social robotics, talent on an greatest business and talent challenges together. Recognized online marketplace or an alliance partner — and reconstruct for our world-class thought leadership in the form of books, the remaining tasks into new jobs. articles, papers and research, we possess a depth of knowledge in this space that is unmatched. All three of these factors have implications for how we design work; match talent to work; reskill, lead, engage and support How are approaches to talent evolving, and why? talent; value and reward work; and model the risks in the organization. In the future of work, the primary impacts on talent include shifting skills, the rise of the gig economy and contingent How we help workforce, and an increasing focus on work versus jobs. Willis Towers Watson helps leaders create what the future Jobs as we once knew them are evolving at a faster pace of work looks like in their organizations. We solve for the than ever before, with new skill requirements and occupations business and human needs of the future of work in six key emerging every day. We see premiums placed on some skills ways by posing and helping clients answer critical questions and discounts on others, and this skills dichotomy is creating that help frame the issues and lead to solutions (Figure 1). the need for new skill pathways within organizations. Once we’ve answered these questions, we help clients At the same time, the gig economy is on the rise. Willis implement Willis Towers Watson solutions that provide a Towers Watson’s Global Future of Work Survey revealed that toolkit and methods to: while organizations expect to reduce their percentage of full- time employees, they also anticipate using more contingent ƒƒAnalyze work, deconstructing and reconstructing jobs and workers. This includes free-agent workers, consultants or designing reskilling pathways for their talent outside agencies, workers on loan from other organizations ƒƒUnderstand the alternatives to full-time employment and free agents on a talent platform — adding quite a level of ƒƒIdentify key next steps for defining work and the talent or complexity for talent, reward and engagement strategies. reward strategies that support it ƒƒDevelop needed capabilities to sustain continuous change Figure 2 illustrates a baseline process through which we engage clients using a customized strategy for creating their own future of work. 2 willistowerswatson.com