Wellbeing offerings will need to quickly adapt to the new normal February Wellbeing Objectives Evolved Wellbeing Objectives ▪ Focus on health, safety and wellbeing mindset ▪ Employer of choice ▪ Compassionate leadership and management ▪ Solving for the big events ▪ Connecting solutions to community-based needs ▪ Targeted solutions ▪ Supporting life's daily challenges ▪ Decisions driven by program utilization and outcomes ▪ Employee experience and culture ▪ ROI ▪ Healthy company mindset Trending Lessons learned ▪ Caregiving Low EAP utilization ▪ Flexible work Flexible work arrangements do work ▪ Digital and virtual care Surge in virtual care ▪ Race, inclusion and diversity Misalignment of manager expectations ▪ Navigation Missed opportunity of financial planning ▪ Mental health Vulnerable population is exposed ▪ Intersection of financial and emotional wellbeing Optimizing existing resources ▪ Equipping managers Rapid response to crisis ▪ Employee listening willistowerswatson.com 10 © 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.