Pre-pandemic, employers were expected to play an active role and improve their offerings Employee expectations Employee reality Would recommend their company as a place to “Employers should actively work based on its health and wellbeing initiatives encourage their employees Meets to live healthy lifestyles” 40% needs 59% 27% 14% Employees think Detractors Passives Promoters the initiatives and (0 to 6) (7 or 8) (9 or 10) resources offered (Strongly agree or Agree) by their employer to Net promoter 72% support their health score: and wellbeing -45 meets their needs % promoters - % detractors Sample: Full-time employees only. The net promoter score (NPS) embeds the idea that adequate or passive responses are not enough to build brand or engagement and focuses more on the difference between approval and disapproval. A good NPS is 20 or more, while zero is a “satisfactory” benchmark. Source: 2019 Global Benefits Attitudes Survey, United States willistowerswatson.com 9 © 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.