EX – what matters most? If purpose, people, work and reward are fundamental A second criterion is dimensions of employee experience, how do we identify also applied—clients Willis Towers the factors that matter the most? Do we know them from must have above Watson’s database a proxy statement or a financial report? Probably not. The average employee best source for insight into employee experience is the survey scores. In other of employee opinion experiencing agent themselves – employees. words, they must includes feedback have strong financial from nearly a To understand this requires a rigorous data source of performance and a quarter of a billion employee feedback. Each year, Willis Towers Watson relatively strong culture. surveys over 500 companies and nearly 10 million employees. It turns out it’s hard to employees. Our total database, from nearly 50 years of research, is do both. Only about approaching a quarter of a billion employees. Across those 30 out of the over 500 companies, our employee surveys tap into all aspects clients make it into this elite group every year. of employee experience – from local conditions such as training opportunities, immediate supervision and teamwork, The financial return from this set of organizations is to aspects of organizational functioning such as senior impressive. The figure on the next page shows the return leadership effectiveness, customer focus and on a $1,000 investment in these firms, started in 2002 company competitiveness. and tracked through 2017. Had you invested $1,000 in the market in general it would now be worth just over $2,000 Within our group of over 500 clients each year, we define (as we see from the performance of the S&P and Dow Jones a smaller set of global “high-performance” companies. as examples). However, had you invested in our group of We examine all our clients on nine measures of financial high-performance companies, re-investing your money each performance. Example measures include return on assets, year as the norm group changes slightly from one year to revenue growth and net profit margin, examined for both the next, your $1,000 would now be worth nearly $9,000 – current rates and three-year trends. Only clients who are incredible! Of course, this company set is selected in part for significantly outperforming their sectors, on a sustained above-sector return to investors, nevertheless this picture is basis over three years, are included in the group of confirmation of the superior and sustained business results high-performance companies. from this group of companies. 3 willistowerswatson.com